Singapore Airlines has now started to extend KrisFlyer elite statuses to members whose travel has been affected by the coronavirus outbreak.
A few KrisFlyer members had received an email with the following text:
Note that there doesn’t appear to be a policy page on the Singapore Airlines website, but they inform eligible members by email.
Here’s the text:
Thank you for your support of Singapore Airlines over the years.
In view of the COVID-19 situation, we will be renewing your Elite Gold status for another membership year. The new membership year will start from 28 February 2020.
If you have successfully accrued sufficient Elite miles before 28 February 2020, your membership will be automatically renewed for another year.
The new membership validity period will be reflected in your digital card on the SingaporeAir mobile app after 1 March 2020. Your membership kit, including your membership card with the new validity period, will take approximately 8-10 weeks after your status renewal on 1 March 2020 to reach you, due to a disruption in our card production supply chain.
In the interim, you can still enjoy your membership benefits using your digital card. We apologise for any inconvenience caused.
Once again, we thank you for your support and hope you will enjoy your Elite Gold privileges in the year ahead.
Yours Sincerely, KrisFlyer Membership Services
The coronavirus outbreak affects us in many ways, probably the most is involved with our mobility around the world. Singapore Airlines has an understanding that its most loyal passengers can’t fly as usual before and as goodwill they want to keep the most loyal still loyal after the ourbreak.